Business Intelligence and Decision Support Systems

Using the building blocks that they have developed over decades of healthcare experience, Singletrack's consultants create fully-customized healthcare BI and decision support systems for each client organization. Decision makers backed by Singletrack's systems have access to the full spectrum of their organization's quantitative data, presented as a coherent whole, and using their own terminology. This enables them to

  • Radically improve decision making, with consistent, reliable and uniform data available to all who need it, right across the organization
  • Reliably define and measure achievement of organizational goals
  • Assess the health risks of participants in complex payment programs such as ACOs
  • Monitor compliance with disease management programs
  • Identify and research readmissions
  • Monitor overall costs and utilization levels.

The Challenge

Small to mid-size healthcare organizations always have plenty of data—but it is typically located in “silos” that cannot talk to one another. These organizations may also lack the skilled staff that they need to integrate and analyze it. The result is “data anarchy” and, all too often, “multiple versions of the truth,” as databases in each silo give different answers to the same question. At the same time, management challenges increase daily in complexity, and as they grow, so does the need for comprehensive access to comprehensible information. “Flying blind” is simply not an option.

The Singletrack Solution

Singletrack’s consultants use field-tested techniques and approaches to develop BI and decision support systems using industry-standard business intelligence tools coupled with their extensive experience with healthcare data systems. These systems match each client’s specific circumstances, giving users fast access to large datasets drawn from multiple sources, right at their desktops. Using familiar tools, Singletrack systems 

  • Consolidate desktop databases and silos of information into a single, reliable source, or “data warehouse” with centralized data governance and maintenance.

    This unlocks the potential of data that was isolated and was impossible to relate to other data

  • Define consistent terms in consultation with all data users, rather than allowing them to be created on an ad hoc basis in isolation.

    Everybody is always certain what every term means.

  • Give all users the same answer to the same question, but in a variety of formats (dashboards, reports, pivot tables) to suit their needs.

    Some managers need to quickly scan a large number of indicators for aberrations, while others need the ability to drill down into detailed data. A Singletrack BI System can deliver consistent data in a large variety of formats targeted to the needs of specific users.

See "About Business Intelligence" for more details about BI services.